Woocommerce Membership Expiration Popup

How can we improve WooCommerce?

Add the ability to send expiration emails to membership with WooCommerce Memberships.

This could send an “upcoming expiration” email to the customer before the membership expires. You could schedule the email to be sent a certain time in advance, i.e., 1 week / 1 month / etc before expiration, and include a “renew” link for customers.

An "expired" email would inform the customer that the membership has expired (sent after the membership is expired) and include a “renew” link.

With version 1.7, you can send an email before an expiration date, at expiration, and after expiration if the membership is renewable.

Thanks and regards,
Matty Cohen.

We have started work on this and expect it to be done in the next major release.

We’re looking into adding this to Memberships 1.6 (currently on 1.4)

14 комментариев

It would be nice if copies of the reminder emails could also be sent to admins, or user-defined email addresses in addition to the customer’s address

Version 1.7 is available now with this feature! You can read more here: https://www.skyverge.com/blog/woocommerce-memberships-1-7/

Is there a planned timeline for 1.7 release? We are faced with the need to implement this exact feature before deployment in July and it is a bummer the work will be duplicated.

Would this also include embedding the actual date of expiration within the email as a shortcode ?

For example, within the registration email: "Access to this course expires on Wednesday, July 13, 2016" instead of only "Access to this course expires in 30 days."

Anything to do with combining emails with memebership is good.. currentrly I’m concerned I need to send emails saying .. .week 2 module is now available.. or similar .. from Aweber..

We need send AUTOMATIC emails every Saturday morning to all ACTIVE Members of multiple Memberships?

We need the system to automatically send out an email to all ACTIVE members of 6 different memberships on a specific day of the week. It will be the same email going to all members and needs to be sent out every SATURDAY MORNING at 6am Eastern, as this is when we release new content for them to go download.

Is this possible?

I agree with Stéphane Bergeron : email notifications for new and / or dripped content would be helpful !

Would be amazing if there was a feature which gives user the possibility to renew his membership BEFORE EXPIRATION with same price as during initial signup 🙂

Great idea and much needed for our model. One slightly different request related to "expired" status. A "Renew" link would only work for us PRIOR TO expiration. Once a customer’s account is expired, we would like to have the option of charging a "Reactivation" fee, so in our case, a customer’s option would be to "Reactivate" their membership at a surcharge. The reason we do this is to encourage renewals BEFORE they expire. Similar to how WooThemes provides a 50% discount if you renew your license before it expires.

I agree with this ideas especially if you are using a payment gateway that doesn’t support subscriptions.

I agree! Autoresponders for membership renewal would be great. I just purchased this plugin so don’t really want to purchase Subscriptions in order to only use that feature.

Another type of email that’s very important is dripped content reminders to notify customers that new content just became available when dripping content. See this Chris Lema article he just published:

Not sure if it fits the same label, but I think something like a "login reminder" after X days of not logging in / inactivity would be a great addition in terms of e-mail.

Would be especially nice to remind people to actually use/benefit from the membership before we remind them of upcoming payments!

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Can I send more than one email notification to members who’s membership is about to expire?

January 9, 2015 0 Comments

“I manage a membership site where members register at a $27 monthly price for one year and after that year they can renew their membership at 30% discount for one more year.

I think that the discount is quite attractive, and I believe that members who hadn’t cancelled their subscription for a complete year are probably satisfied with the content and will be willing to renew their membership.

The thing is that I feel like I am losing renewals. Besides the statistic facts that clearly show that my renewal rates are very low, I keep getting angry emails from members that had no idea their membership expired, I’m assuming they missed my email reminder.

I set an email reminder to be sent to members 7 days before their membership expires, but this is clearly not enough as many people obviously miss this email.

I really need your help because I am clearly losing money here…

In the Wishlist Member settings I saw an option to send only one reminder (under the Expiring Member Notification option).

Do you know of any way I can make the plugin send out more then one notification? I will take any number above 1 🙂

Any help is much appreciated!

I understand how you feel about losing renewals and members. I think that 30% discount is fair enough and you are correct, if members willingly paid you every month for a complete year then there is a pretty good chance they would want to renew their membership.

The only place inside Wishlist settings that gives you the ability to define email notifications / reminders is indeed under the Email Settings, under the Expiring Member Notification.

However, you might be happy to know that we have already developed a solution for sending out these type of notifications, and not only before the membership expires, but also after the expiration date.

You can can send up to 10 notifications (a lot more than 1… 🙂 ) and you also get a complete report about the sent and scheduled notification queue.

The notification system is called Wishlist Membership Notifications and it’s a WordPress plugin that can be easily installed like any other plugin.

You can get more information about all the features of Wishlist Membership Notifications in this link.

We would be happy to also get your feedback about the system after you experiment with it for a couple of months.

Good luck with boosting your renewal rates!

Check Our Visitors Questions Complete List

We currently have over 60 questions and answers on the list, and we gathered them in this page.

Check them out as you may find answers to common questions you may have regarding you membership site in general or Wishlist Member in particular.

Expiring User Access to Protected Content

Before understanding how to expire a user’s access to your site’s protected content, you need to understand how MemberPress grants access to your users.

This may seem overly simple, but it is important to understand!

MemberPress grants your users access to your protected content based on them having a completed, active (meaning non-expired) transaction for the correct Membership.

Now, with that basic understanding, below you will find instructions on how to expire or revoke access to MemberPress’ two types of subscriptions. Note: these instructions are for permanentlyrevoking access for the desired subscription, but the user will still be able to sign up again to the same or another membership.

Important Note:The instructions below will NOT work if the user’s subscription is still within it’s first 24 hours. If that is the case and you want to revoke access, you need to simply delete the user’s subscription and associated transactions as applicable.

Automatically Recurring Subscriptions

To expire or revoke access to an automatically recurring subscription, please follow these steps (Note: cancelling a subscription, or editing or refunding the transaction both separately will not permanently revoke access.):

Step 1: Cancelling the Subscription

To cancel the user’s subscription, simply follow these steps:

  1. Navigate to the WordPress Dashboard > MemberPress > Subscriptions page.
  2. Make sure that you are in the ‘Recurring’ tab (Non-Recurring subscriptions cannot be cancelled).
  3. Search for the Subscription using the Search tool on the page, or by browsing.
  4. Hover over the unique Subscription ID for the Subscription in the ‘Subscription’ column.
  5. Verify that you are cancelling the correctSubscription (this process is irreversible).
  6. Click the ‘Cancel’ Link.
  7. Click ‘OK’ on the Pop-up after verifying you are cancelling the correct subscription.

Helpful hint: if you would like to refund the user’s latest transaction AND cancel their subscription at the same time, please checkout the steps outlined here in the ‘Through the Subscriptions Page’ subsection (click the ‘Refund & Cancel’ link in step 5 instead of clicking the ‘Refund’ link – doing this will mean not needing to follow the refund process explained below on this page).

Step 2: Refunding or Editing the User’s Latest Transaction

If in the process of revoking access, you would also like to refund their latest transaction, please follow these steps:

  1. Navigate to the WordPress Dashboard > MemberPress > Subscriptions page.
  2. Again, make sure that you are in the ‘Recurring’ tab
  3. Search for the Subscription using the Search tool on the page, or by browsing.
  4. Hover over the unique Subscription ID for the Subscription in the ‘Subscription’ column.
  5. Verify that you have found the correctSubscription.
  6. Click the ‘View Txns’ Link.
  7. Hover over the unique Transaction ID for the Transaction you would like to refund in the ‘Transaction’ column.
  8. Click the ‘Refund’ Link.
  9. Click ‘OK’ on the Pop-up after verifying you are refunding the correct subscription.

If you don’t want to offer a refund, then please simply follow these steps:

  1. Navigate to the WordPress Dashboard > MemberPress > Subscriptions page.
  2. Again, make sure that you are in the ‘Recurring’ tab
  3. Search for the Subscription using the Search tool on the page, or by browsing.
  4. Hover over the unique Subscription ID for the Subscription in the ‘Subscription’ column.
  5. Verify that you have found the correctSubscription.
  6. Click the ‘View Txns’ Link.
  7. Hover over the unique Transaction ID for the Transaction in the ‘Transaction’ column.
  8. Click the ‘Edit’ Link.
  9. On the Edit page, scroll down until you find the ‘Expiration Date (UTC/GMT)’ option, and here, make the expiration date any date in the past.
  10. Finally, click the ‘Update’ button to save these changes.

Non-Recurring (One-Time Payment) Subscriptions

To expire or revoke access to an automatically recurring subscription, please follow these steps (Note: if you havegiven a user access manually, then you’ll simply need to follow the steps above in the "If you don’t want to offer a refund . " subsection above):

  1. Navigate to the WordPress Dashboard > MemberPress > Subscriptions page.
  2. Make sure that you are in the ‘Non-Recurring’ tab
  3. Search for the Subscription using the Search tool on the page, or by browsing.
  4. Hover over the unique Subscription ID for the Subscription in the ‘Subscription’ column.
  5. Verify that you have found the correctSubscription.
  6. Click the ‘View Txns’ Link.
  7. Hover over the unique Transaction ID for the Transaction in the ‘Transaction’ column.
  8. Click the ‘Edit’ Link.
  9. On the Edit page, scroll down until you find the ‘Expiration Date (UTC/GMT)’ option, and here, make the expiration date any date in the past.
  10. Finally, click the ‘Update’ button to save these changes.

To verify that you have correctly expired or revoked access for a user’s subscription, simply go to your WordPress Dashboard > MemberPress > Subscriptions > search for the user’s subscription > then make sure that you see a red ‘No’ under the ‘Active’ column like shown here:

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